Terms of Service & Privacy Policy

Last updated: March 25, 2026

This Terms of Service and Privacy Policy (the “Policy”) explains how Airstream of Edmonton (“Airstream,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information, and the terms that apply when you use our websites, forms, and online services.

This Policy applies to Airstream of Edmonton’s websites and services, including online inquiries, live chat, SMS/texting where offered, finance applications, service scheduling, parts requests, trade-in and appraisal tools (where applicable), deposit tools, inventory browsing, and event registrations.

1. Who we are and where we operate

We are an Alberta business and operate in Alberta, Canada. Our privacy practices are intended to comply with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).

2. Your agreement to these terms

By using our websites or services, you agree to this Policy. If you do not agree, do not use our sites or submit information through them.

3. Personal information we collect

We may collect personal information that you provide directly, such as contact details (name, email, phone, address), product details (unit of interest, trade-in information where applicable), finance and purchase details you submit (for example, information included within a credit application), service and parts request details, communications and transcripts (email, chat, SMS/text, and call notes), and appointment and event registration details.

We may also collect information automatically when you use our sites, such as IP address, device identifiers, browser type, pages viewed, approximate location, and referral sources through cookies and similar technologies.

4. How we use your information

We use personal information to respond to inquiries and provide requested services; support purchase, finance, service, parts, and trade-in processes (where applicable); provide quotes, availability, appointment confirmations, and transactional updates; improve our websites, merchandising, and customer experience; provide marketing communications where permitted by law and your consent preferences; and detect fraud, protect our systems, and manage security and compliance obligations.

5. Marketing communications and CASL

If you subscribe or otherwise consent, we may send you marketing messages (email, SMS/text, or other electronic messages). You can unsubscribe at any time using the link in the message or by contacting us. We process unsubscribe requests within CASL-required timelines and maintain required sender identification and unsubscribe functionality.

6. Cookies, analytics, and advertising

We use cookies and similar technologies to operate our sites, remember preferences, measure performance, and help deliver relevant ads. Some cookies are set by third parties that provide analytics and advertising services. You can manage cookie preferences in your browser settings and, where available, through our cookie consent tools. Blocking certain cookies may affect site functionality.

We may use analytics and advertising tools (for example, Google and Meta services) that collect information about your interactions with our sites and ads. These tools may use cookies, pixels, and similar technologies for measurement, attribution, and ad targeting. Where required, we seek meaningful consent for tracking and advertising-related collection and use.

7. When we share personal information

We may share personal information with our service providers who help operate our business (website hosting, website chat, texting tools, appointment scheduling, CRM, marketing platforms, analytics, IT support, and customer communications); financial institutions and other parties involved in processing finance applications, where you request that service; product-related partners when needed for programs, eligibility, warranties, incentives, or fulfillment (as applicable); and regulators, law enforcement, courts, or other parties where required or permitted by law.

Third-party tools we use (including website chat and texting providers) may collect, store, and process the information you submit through those tools on our behalf, including chat transcripts and contact details. Where these vendors store or process information outside Alberta or Canada, the information may be subject to the laws of that jurisdiction. We require our vendors to use reasonable safeguards and to use the information only to provide services to us.

8. Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law, including record-keeping obligations.

9. Privacy breaches

If a privacy breach involving personal information under our control creates a real risk of significant harm, we will follow Alberta PIPA requirements, including notifying the Office of the Information and Privacy Commissioner of Alberta (OIPC) and affected individuals as required.

10. Your rights under Alberta PIPA

Subject to limited legal exceptions, you may request access to your personal information and request corrections. Requests may require identity verification.

11. Third-party links

Our sites may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

12. Website terms of use

You agree not to misuse our sites, attempt unauthorized access, interfere with site operation, scrape content at scale, or use the site for unlawful purposes. All website content is provided “as is” and may be changed or removed at any time. Inventory, pricing, incentives, payments, availability, and trade values shown online may be estimates and may change without notice. Final terms are confirmed by Airstream of Edmonton in writing through finalized paperwork.

13. Limitation of liability

To the fullest extent permitted by law, Airstream of Edmonton is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our sites or services. Airstream of Edmonton’s total liability for any claim relating to the sites is limited to the amount you paid to Airstream of Edmonton online for the specific transaction giving rise to the claim, if any.

14. Governing law

This Policy is governed by the laws of Alberta and applicable federal laws of Canada, and you agree to the exclusive jurisdiction of the courts in Alberta.

15. Updates to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Continued use of our sites means you accept the updated Policy.

16. Privacy concerns or questions

For any privacy concerns or questions, please contact us at:

Airstream of Edmonton
1904 80 Ave NW
Edmonton, AB T6P 1N2
Phone: 587-803-4280